John Timpson, chairman of 143-year-old shoe repair and locksmiths chain Timpson, explains the concept of 'upside down management.'
Some advice from Timpson:
1. Don't micromanage; give people room to grow and take ownership of their job;
2. Pay attention to the people you employ;
3. Managers at the top need to buy into the philosophy;
4. In difficult time, don't cut salaries of employees; lean down and get rid of redundancies; don't punish the people who are making money for you.
http://cxo.bnet.co.uk/?play=260570926
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